Patient Notice – IT Systems Upgrade – 13 to 15 March 2019

The Practice will be migrating to a new computer system from 13.00hrs, Wednesday 13th March 2019 through to the end of the day on Friday 15th March 2019. During this time we will have very little or no access to our computer system. In order to assist both our patients and staff, please be aware of the following procedures during the migration period:


13th March – There will be an emergency surgery running in the afternoon between the consulting time of 4 pm to 5.40 pm. Morning surgery on this day will run as normal between 8.40 am and 10.20 am. We expect to be very busy on this morning and advise patients they may have to wait slightly longer to see the GP.

14th March – There will be an emergency surgery running in the morning between the consulting time of 8.40 am and 10.20 am. A further emergency service will be held between 4pm and 5.40pm – Please be advised that patients they may have to wait slightly longer to see the GP.

15th March – Morning and Afternoon surgery will both run as emergency surgeries.

We kindly ask patients who have an emergency and need to consult with the Doctor during the above periods that, if possible, please telephone the surgery in the first instance.

Emergency surgery telephone calls will be answered by reception staff who will pass your details and the nature of your call through to the Doctor for a call back. If a Doctor needs to see a patient, they will be asked to come to the surgery.

If you are not calling the surgery to consult with the Doctor, but for another reason, please try to avoid calling during the emergency surgery times above.

If your matter is not an emergency and can wait, normal consulting with the GP will re-commence on Monday 18th March.


During the upgrade period there will be no online prescription ordering facility, as we will be unable to access our computer system.

If you need to collect your prescription from the surgery or hand in your prescription request slip during our migration period, you can still come to the surgery as normal to do this.

If you know you are going to run out of your medication during the upgrade period, please make sure to order earlier than normal.

Does your pharmacy normally do your prescription ordering for you? We will notify the pharmacies who regularly order prescriptions about the migration. This will allow them to order early if necessary.


During the migration period we will have no computer access or very limited access to test results.
Urgent tests only will be carried out during the week of migration.


There will be a nurse clinic running during the migration period.

[This Patient Notice was added 22 November 2018 – updated 1st February 2019]