Appointments

How to make contact with a doctor

To make contact with a doctor, we use the AskmyGP system. This service is available to all our registered patients. You can also use it to ask about your children or other people you care for (if they are registered with us). AskmyGP is simple and straightforward. We encourage everyone who has access to a computer, smart phone or tablet to use AskmyGP.

If you prefer to phone, one of our patient care advisors will take a few details about your problem or request and then pass these to the GP. In both situations your GP will get back in touch quickly and either sort out your problem on the phone, by email, or arrange to see you the same day, or another day if that’s more convenient.

Extended access appointments

We offer some appointments outwith our usual open surgery times. Please remember that these appointments are meant for the use of patients who wish to avoid taking time off work. Please ask use AskmyGP to book one of these slots.

Tuesdays

Morning appointments — Dr J Marshall — 7.30 to 8.30 am

Thursdays

Morning appointments — Dr J Marshall — 7.30 to 8.30 am
Morning Appointments — Phlebotomist / HCA — 7.30 to 8.30 am
Morning Appointments — Practice Nurse — 7.30 to 8.30 am

Other appointments

For reviews of certain long-term conditions, we offer scheduled appointments with our Practice Nurse. We also operate a Saturday morning clinic (0800 – 1300), supported by our Phlebotomist.

Cancellations

If you are unable to attend your appointment please let us know as soon as is possible.  At the latest please cancel more than an 2 hours before your appointment.

We operate a strict Did Not Attend (DNA) Policy.  Patients who regularly fail to attend for their booked appointments, or cancel at very short notice, may be asked to leave the practice.

Late for your appointment

Please attend your appointment on time, if you are 10 mins or more later you will not be seen and you will be asked to rearrange your appointment.

Interpreter / Chaperone

If you require to interpreter to attend with you when you see the GP please notify the Patient Care Team prior to the appointment.

Similarly if a patient would prefer the presence of a chaperone, they should inform the Patient Care Team.

Medical education

We teach medical students and sometimes you may be asked to see the GP or clinician team with a student present.  You will also be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.

Non NHS services

The NHS does not pay for some of the services we provide.  These include pre-employment forms, Camp America, private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions etc.

We do charge for these services and the charge is dependent on whether or not an appointment is required and what the request is.  However, we would let you know prior to completion.  Payment would have to be made prior to the release of the completed forms.

Text reminder service

We have a text reminder service which allows you to receive reminders about your appointments.  Please remember to update your contact details with us when you change your address, telephone numbers and email addresses.