How to make contact with a doctor

To make contact with a doctor, we use AskmyGP. This is an online triage service and is available to all our registered patients. It enables direct communication with the practice team as it opens up another form of communication. You can also use it to ask about your children or other people you care for (if they are registered with us) as a Proxy. AskmyGP is simple and straightforward. We encourage everyone who has access to a computer, smart phone or tablet to use AskmyGP.

If you do not have access to a device you can telephone the practice and one of our patient care advisors will take a few details about you and why you are seeking medical assistance. These will be passed onto the most appropriate clinician who will get back in touch with you. This communication will be via AskMyGP or telephone should you not have access to the internet. Please note that you do need to respond within 2 working days to the clinician or we will assume you no longer require medical assistance.

Extended access appointments

We offer some appointments outwith our usual open surgery times. Please remember that these appointments are meant for the use of patients who wish to avoid taking time off work. Please ask use AskmyGP to book one of these slots.


Morning appointments — 7.30 to 8.30 am


We operate a Saturday Clinic (08.00 – 13.00). This is supported by the Mental Health Pharmacist.

Other appointments

For reviews of certain long-term conditions, we offer scheduled appointments with our Practice Nurse.

Cancellations and no-shows

If you are unable to attend your appointment please let us know as soon as is possible.  At the latest please cancel a minimum of 2 hours before your appointment.

We operate a strict Did Not Attend (DNA) Policy. Patients who regularly fail to attend for their booked appointments, or cancel at very short notice, will receive a warning after 2 missed appointments within a 6 month period. They may be asked to leave the practice if this continues.

Late for your appointment

Please attend your appointment on time, if you are 10 mins or more later you will not be seen and you will be asked to rearrange your appointment.

Zero tolerance

Boroughloch Medical Practice has a zero tolerance towards violent or aggressive patients. Any such behaviour will not be tolerated. Boroughloch Medical Practice considers threatening behaviour to be:
  • Attempted or actual, aggressive threatening physical actions made towards any member of staff.
  • The use of aggressive, threatening or abusive language, (including raising of the voice, swearing, cursing and shouting) which threatens or intimidates staff.
Interpreter / Chaperone

If you require to interpreter to attend with you when you see the GP please notify the Patient Care Team prior to the appointment.

Similarly if a patient would prefer the presence of a chaperone, they should inform the Patient Care Team.

Medical education

We teach medical students and sometimes you may be asked to see the GP or clinician team with a student present.  You will also be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.

Non NHS services

The NHS does not pay for some of the services we provide.  These include pre-employment forms, Camp America, private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions etc.

We do charge for these services and the charge is dependent on whether or not an appointment is required and what the request is.  However, we would let you know prior to completion.  Payment would have to be made prior to the release of the completed forms.

Text reminder service

We have a text reminder service which allows you to receive reminders about your appointments.  Please remember to update your contact details with us when you change your address, telephone numbers and email addresses.